Shipping policy

LOST/MISSING PACKAGES

The Pure Eternity is not liable for incorrect addresses provided during checkout. Please ensure your billing and shipping details are accurate before finalizing your order. We take full responsibility for any errors on our part in the original order.

 

 

CUSTOMS

Customers are responsible for any customs fees incurred upon shipping. By purchasing our products, you agree that packages may be subject to customs fees in your country.

 

 

SHIPPING TIME

Complimentary express shipping is included for all Domestic & International Orders. Orders are typically delivered within 5-8 business days after completing your ring.

Please note our processing times of 15 days for gold jewelry and 25 days for silver jewelry.

Shipping times exclude potential clearance/customs delays.

 

 

TRACKING INFORMATION

You'll receive an email with a tracking number once your order ships. Please be aware that free shipping may impact tracking availability.

 

 

MULTIPLE PACKAGES

For logistical reasons, items from the same purchase may be sent in separate packages, even with combined shipping specified.

 

 

CONTACT US

If you have any questions, please contact us at thepureeternity@gmail.com. We're here to assist you with any concerns or inquiries.